Frequently Asked Questions

Place your items in the cart and check out through the website. You’ll receive an order confirmation email, followed by a pickup notification once your order is ready. Orders will be fulfilled at the next Jag Shop open date or within 14 days of purchase, whichever comes first, excluding school closures and extended breaks.

At this time, all online orders are pickup only and shipping is not available.

Orders can now be picked up at the front lobby at 3319 Bayshore Blvd, Tampa, FL 33611. Please wait to pick up your order until you receive an email stating your order is ready for pick up.

You’ll receive an email notification when your order has been processed and is ready for pickup. If you ordered close to an open date, your order may be ready at the next Jag Shop opening.

Yes! All items for sale in the Jag Shop are also available for purchase online. This does not include inventory sold in the Clothes Closet, which is only in person sales due to the quick turnover of inventory.

No. Some items are approved for uniform wear, while others are designated as spirit wear only. Most clothing items will note their approved use in the product details. If you’re unsure, please review the school’s uniform guidelines or contact us before purchasing.

We do not offer refunds, but we are happy to provide an exchange. Items may be exchanged for another size or item of equal value as long as they are unworn, unwashed, and have tags attached. If you need to make an exchange, please bring your item and your order information to the Jag Shop during an open date, and we’ll do our best to help you find the right replacement.

If there’s an error with your order or an item arrives damaged, please contact us as soon as possible with your order number and a brief description of the issue. We’ll work with you to correct the problem and make it right. Our email is jagshop@ahnmothers.com

Because we also sell items in the Jag Shop in person, there may be times when an item sells out in-store before we’ve had a chance to update the online inventory. In that case, an item might still appear available online even though it is actually out of stock.

If this happens after you place an order, we’ll contact you as soon as possible with options—typically an exchange for a different size or item, refund or Jag Shop credit that you can use on a future purchase.

If you need to change or cancel your order, please contact us as quickly as possible with your order number. We’ll do our best to accommodate your request if the order has not yet been processed. Our email is jagshop@ahnmothers.com

You can contact us directly by email at jagshop@ahnmothers.com